Staying at the forefront of technology to benefit farmers

Customer Technical Services Team Leader Jay Sanz reckons to get the best out of technology you need to keep an open mind and embrace change. 

It’s an approach he brings to his work. He leads a team of four Service and Repair Technicians and two Technical Support Technicians. They support farmers needing in-depth, and sometimes complex, solutions on a range of Gallagher animal management products. They also provide repair and maintenance services. 

Jay says each farmer’s unique circumstance means no two problems are ever the same. 

“They might need advice with their energizer unit and electric fence or help troubleshooting their weigh scale and tag reader database issues relating to animal electronic identification and visual identification tag numbers. 

“We also help farmers with anything that involves our vast range of Gallagher animal management products and services like our water monitoring system, apps and software solutions – it’s a wide array of services!” 

Jay and his team grab every available training opportunity Gallagher offers to keep themselves up to date with constant advances in the tech landscape and enable them to create solutions that suit farmers’ individual requirements.  They also collaborate closely with their colleagues from other areas of the business when needed. 

“We empathise with our customers and pride ourselves in providing good quality customer service,” says Jay.  “By doing this they quickly see that we are here to help and are willing to work with them to find the right solution to their problem.” 

Jay has been with Gallagher since July 2019, coming on board as a Service and Repair Technician. His role includes both repairing Gallagher’s animal management products and providing technical support to customers. 

Just prior to his role at Gallagher, Jay worked as a Customer Service Engineer doing field service and repair on multifunctional devices, such as photocopiers, printers, and scanners.  He also did equipment safety testing and tagging for the Waikato District Health Board.  

Before moving to New Zealand from the Philippines he worked as a Field Test Engineer where his main responsibility was to supervise daily operations on the hardware and software testing of new mobile phones before they were released to the market. 

Jay says there are many reasons to be proud of Gallagher. But for him it’s the company’s commitment to fostering cultural diversity, the opportunities to undertake professional and personal growth, and the genuine care it has for its staff. 

“I really appreciate the way Gallagher rallied around its staff and customers during Covid. It was an unsettling time for many people, but Gallagher created systems and resources for flexible working which enabled us to keep looking after our customers with as little disruption as possible.” 

Outside of work, Jay says his spare time is spent being on “dad duty” with his four- and eight-year-old sons and ferrying them around to family karate lessons and swimming classes. He says, “They make life more interesting and never mundane. 

“I also enjoy going on road trips because it helps me clear my mind and makes me feel refreshed.”

For assistance with your Gallagher gear you can reach Jay and his team on 0800 731 500 or via this form.