Repair Service

  

When you receive a Gallagher Product requiring Repair or Service:

 

Step 1

Fill out the Gallagher 'Service Repair Request' webpage and click on "Agree and Submit".  
please note the following:

• Dealer Store (e.g. name & location; contact person)
• Product Owners name & contact details
• Product to be services/repaired (e.g., model: seral no.)
• Payment details (e.g., PO number: pre-authorisation to a specific price; quote required)
• Whether product is under warranty (e.g., provide date of purchase; attach proof of purchase) 

 

A copy of this information will automatically be e-mailed to the store and to the customer. 

Step 2

Carefully pack the product so it will not be damaged in transit.   
Important!!  Print a copy of the e-mail and include it with the shipment paperwork. 

Step 3

Send the product to:

Gallagher Group limited
Repairs Department
181 Kahikatea Drive
Hamilton 3206

 

Please allow 1-3 days for shipping.

Step 4

After the product arrives our technicians will normally begin work within 3-6 working days and complete within 1-2 working days.

Additional time may be required if:

• We need to contact the customer because the service requested is not clear, or the product does not exhibit the fault reported;
• The job requested proves unusual or difficult;
• We need to obtain payment authorisation (e.g. a quote was requested);
• We need to order special parts not held in stock;
  

Step 5

After the job is completed we will issue an invoice and carefully pack and despatch the product within 1 working day.
Please allow 1-3 days for return shipping.

 

Contact the Service & Repair Team

For any inquiries about the job by phoning 0800 731 500 or by e-mailing repairs.nz@gallagher.com