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Privacy Statement

Our Privacy Statement is also available in the following languages 
Portuguese - click here
Icelandic - click here


Gallagher collects your personal information for:

 

Responding to enquiries, marketing if you have consented, personalising your website experience, processing your order, product registration and licensing, technical support and repairs, handling job applications.

Click here to see Privacy Statement Highlights.

Contact us via 
privacy@gallagher.com or by calling +64 7 838 9800 or write to Privacy Officer, Gallagher Group Limited, 181 Kahikatea Drive, Hamilton 3206, New Zealand.

 


Gallagher Animal Performance, Ag Devices App - Privacy Statement

 

Revision 2.0 – Jan 2021


1. Introduction & Scope

 

This Privacy Statement applies to the Animal Performance, Ag Devices mobile and web applications as well as supporting Cloud Services, supplied by Gallagher Group Limited.

The Gallagher Animal Management app suite enables users to keep records and monitor various aspects of their farm, including, but not limited to, their water tank and pump, their electric fence, and their animals.


2. How to Reach Us


The world headquarters of Gallagher Group Limited is in Hamilton, New Zealand, where we have appointed internal Privacy Officers. To enquire about this Privacy Statement, or if you have any technical questions about how the Gallagher Animal Management app suite works (in relation to privacy), please contact us via email at privacy@gallagher.com, or by calling +64 7 838 9800. You can also write to: Privacy Officer, Gallagher Group Limited, 181 Kahikatea Drive, Hamilton 3206, New Zealand.


3. Personal Information, Collection and Uses


3.1 What is personal information?

  • Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number or location data.


3.2 How we collect personal information.

  • We collect your personal information that you provide to us when you register for our Cloud Services, and when you communicate with us by email.


3.3 Marketing agencies

  • We do not share your personal information with marketing agencies. Your information will not be sold, exchanged, transferred or given to any other company.
  • We may share your personal information with Gallagher partners in your region provided you have consented for this.


3.4 Third-party service providers

  • When you pay for the service by credit card payment, card information is provided directly, via this website or the app suite, into a PCI-DSS compliant payment processing service (Paymetric, www.paymetric.com); we do not process or store your card information ourselves.
  • When you receive an email and push notification it will be routed through Amazon and/or the Google, Firebase, and Apple servers
  • Your personal data is securely stored by Amazon AWS Cloud Services.


3.5 Situations where we process your personal information

  • 3.5.1 Registration of your account with the Gallagher Animal Management app suite
  • Registration will involve you providing your First Name, Last Name, and email address. Your location is auto detected from your IP address to enable features for your region and to select the right language.


3.5.2 Log data and troubleshooting

  • The app suite will collect logs to assist in troubleshooting should an error occur. This includes information about your activity and may contain information regarding your IP and browsing history, payment gateway transaction info, and application request logs (for troubleshooting).


3.5.3 Broadcast notifications and message handling

  • The app suite will allow you to receive push notifications to your device so you can be informed of relevant, sometimes pre-defined, data points regarding varying aspects of your app suite services.


3.5.4 Cookies and Google Analytics

  • Whenever the Gallagher Animal Management app suite communicates with the Gallagher Cloud Services, in order to provide you services and to enable us to improve our products. we send the following information to Google and Amazon. Google and Amazon are our data processors in this case. Gallagher may also use this information in aggregated and anonymised fashion to provide customised services for your region.
  • Mobile device operating system (e.g. iOS or Android)
    • Operating system version (e.g. iOS 11.4.1)
    • Installed version of the mobile app (e.g. 11.0.0.74)
    • The last time your device connected to Gallagher Cloud Services.
    • Anonymised IP address will be used in Google Analytics.
    • The title of the app pages visited, and the actions performed are stored in aggregated and anonymised form.
    • Although your IP address is sent, we do not store it. We store only the most recent copy of this information in the cloud, and we do not store history of your connections over time.

 


4. Your Privacy Choices


We are processing your personal information to provide you a subscribed service. You can tailor marketing preferences, and you may tell us you do not want any marketing contact.

You can turn off cookies in your browser or on your phone or by opting out from your account
setting.
You may access the personal information we hold about you.
You may ask us to correct any errors or delete any information we have about you.
You may opt out of any further contact from us.
To protect your privacy and the privacy of others we may have to verify you are who you say you are before we can give you access to, or change, information about you.

 

 

5. Cookies, Google Analytics, Web Beacons and Other Technologies.


Cookies are small text files that are placed in your browser by the websites you visit. They are widely used to help users navigate websites efficiently, to perform certain functions on the sites, and/or to provide site owners with information about how their sites are used.

We use cookies on our site where they are required for particular features to work – for example, if you are a logged in user, to allow you to remain logged in whilst you complete certain tasks.

Web Google Analytics cookies

We use tracking cookies with Google Analytics tool to analyse non-identifiable web traffic data to improve our services.  This data is aggregated and cannot personally identify you. If you prefer, you can opt out of the Google Analytics tracking cookies without affecting your ability to use our apps. 


Web Session Cookie

Session cookie allow you to remain logged-in while you use our website. This cookie allows you to use other Gallagher web services without needing to re-login, this is called Single Sign On (SSO). You can disable this cookie in your browser setting.

Google Analytics for Firebase

Our phone apps use Google Analytics for Firebase to analyse non-identifiable app traffic data to improve our services.  This data is aggregated and cannot personally identify you. If you prefer, you can opt out of this without affecting your ability to use our apps.

Change Cookie Settings

 

6. Cross-Border Transfers


We use cloud services from Amazon AWS on computer systems, hosted in Australia, for which we rely on Standard Data Protection Clauses (Article 46 GDPR) to confirm the appropriate safeguards.

 

 

7. Children's Privacy


Our Service does not address anyone under the age of 16 ("Children").

We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 16 without verification of parental consent, we take steps to remove that information from our servers.


8. Data Retention

 

Gallagher Cloud Services

Your first name

While you are subscribed to the service plus 1 year.

3.5.1

Your last name

While you are subscribed to the service plus 1 year.

3.5.1

Your email address

While you are subscribed to the service plus 1 year.

3.5.1

Credit Card details

Not collected

3.4

Location details

Collected

3.5.1

Log data (on device)

Collected

3.5.2.

Your system messages

Collected stored in Google and Apple

3.5.3

Cookies, Google Analytics

Collected and stored in Google, Gallagher cloud

3.5.4

IP address

Collected in logs for troubleshooting stored in Gallagher Cloud and Ivent Electric Imp Cloud.

3.5.4

Gallagher SAP CRM

Customer service messages to Gallagher

Collected and stored in SAP CRM

3.2

Customer details and payment records

Collected and stored in SAP CRM (7 years)

3.2

Data Retention Periods

 

9. Information Security.

Gallagher takes cybersecurity very seriously. We intend to protect your personal information and to maintain its accuracy. Gallagher implements reasonable physical administrative and technical safeguards (such as system monitoring and encryption) to help us protect your personal information from unauthorised access, use and disclosure. We restrict access to your personal information to those employees who “need to know” it to provide services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities. We also require that our suppliers protect personal information from unauthorised access, use and disclosure.

 

 

10. Complaints.

In many countries, you have a right to lodge a complaint with the appropriate privacy or data protection authority if you have concerns about how we process your personal information.

We aim to resolve complaints quickly and informally. If you wish to proceed to a formal privacy complaint, we will need you to make your complaint in writing to our Privacy Officers, as above. We will then acknowledge your formal complaint within 10 working days.

If you are not satisfied with the responses from your site or from us you may contact the appropriate national privacy authority.

Note: under UK-GDPR, our nominated contact in UK is the Regional Manager of Gallagher Security (Europe) Ltd in the UK, whose supervisory authority is the Information Commissioner’s Office (
http://www.ico.org.uk).

 

Under GDPR, our nominated contact in Europe is Peter Tentij (privacy.eu@gallagher.com), whose supervisory authority is the Autoriteit Persoonsgegevens, Netherlands.


 

11. Changes and Updates to this Privacy Statement.

This Statement is effective from 15 May 2020 and supersedes all previous notices or statements regarding our privacy and data protection practices and the terms and conditions that govern the use of the Gallagher Animal Management app suite. 

We recognise that privacy and data protection is an ongoing responsibility, and so we review this Statement regularly and will update it from time to time as we undertake new practices or adopt new policies.

You should check our website frequently to see the current Statement that is in effect and any updates we have made. We reserve the right to amend our Privacy Statement at any time, for any reason, without notice to you, other than posting the updated version on our website.