Gallagher Animal Management Customer Warranty Policy | Gallagher Electric Fence USA

Gallagher Animal Management Customer Warranty Policy

Effective from 1st November 2017.

All Gallagher Animal Management products are warranted to be free from defects in material or workmanship for a specified period from the original date of purchase.  The specific warranty periods are listed on the product packaging or on the Gallagher website for your region.

The terms of the warranty are that the product is fit for its intended purpose, provided it is used in a proper manner and according to the manufacturer’s instructions.  In particular the warranty does not cover non-agricultural use.

Warranty exclusions include (but are not limited to): -

  • product failure outside the warranty period;
  • physical mishandling, misuse, abuse or negligence;
  • “acts of God” and/or “force majeure” (e.g. lightning, flood, fire, theft, etc.)
  • water immersion or ingress beyond stated IP rating;
  • contamination by chemicals (e.g. battery acid, etc.)
  • improper power supply (e.g. incorrect voltages; surges; transients; etc.)
  • attempted repair or modification by a non-authorised repair agent;
  • factory serial number / date-code removed or made illegible;
  • damage caused by 3rdparty systems or components (e.g. data network voltages, etc.);
  • data loss. (Please ensure data is backed up regularly.)

If a product failure occurs within the warranty conditions then please return the product to the Gallagher agent from where it was purchased.  A proof-of-purchase must accompany all warranty claims.  The warranty liability is limited to repair, replacement or refund of the faulty product, at Gallagher’s discretion.

Gallagher, their Distributors, and their Dealers, accepts no responsibility for the misuse of this product or for any accident caused by any tampering, modification or misuse of this product.

This warranty does not affect your statutory rights.

Service Parts Pledge

Gallagher pledges to provide, whenever possible, service parts for all Gallagher Animal Management products for a period of 5 years after product manufacture has been discontinued.

Warranty Periods

The following warranty periods are providedas aguide only.  For exact warranty periods please consult the product packaging or the Gallagher website for your region (https://am.gallagher.com).


90 Days

Repairs

  • Service parts & modules

Consumables

  • Batteries sold inside an appliance

(90 days; or 2 years from the appliance date-of-manufacture if this expires first.)


1 Year

Fence Hardware

  • Steel gates & gate hardware
  • Wire clamps & joiners
  • Spring tensioners

Fence Tools

  • Fencing pliers & wire cutters
  • Crimping tools
  • Tie-downs & handles

Electric Fencing – Accessories

  • Earthing
  • Electric gates & handles
  • Lightning diverters
  • Standard insulators(International range)
  • Standard cut-out switches

Electric Fencing – Testers

  • Live fence indicators
  • Fence voltage indicators
  • Fence volt meters
  • Fault finders
  • Load testers

Electric Fencing – Portable & Temporary

  • Conductive tapes, wires, braids & rope
  • Portable fence posts

(e.g. ring-top, tread-in, pigtail)

  • Reels & reel accessories
  • All-in-one fences (e.g. Smart Fence, Euronet)

Wireless Water Monitoring

Stock Prods

Weighing Platforms & Drafters

  • Sheep auto drafter
  • Dairy scale platform

2 Years

Weigh Scales & Data Collectors

  • Touchscreen (e.g. Tsi2, TW1, TW3)
  • Standard (e.g. W210, W610, W810)

EID Tag Readers

  • Handheld Readers
  • Tag Reader Controllers
  • Tag Reader Antennas

2 Years

Load-bars

Electric Fencing – Semi-Permanent

  • Fiberglass posts & clips
  • Offsets – wire & pigtail

Solar Panels


3 Years (if purchased after 1stJan 2018; otherwise 2 years)

Electric Fencing – Energizers

Electric Fencing – Special Accessories

  • i-series remote & fault-finder
  • i-series fence monitor

3 Years

Electric Fencing – Special Accessories

  • Standard insulators(North American range)

10 Years

Electric Fencing – Permanent

  • Wire & cable

(e.g. fencing, lead-out, under-gate, equine)

  • Wire strainers & tighteners
  • Insulated line posts
  • Heavy-duty insulators
  • Heavy-duty cut-out switches
  • Offsets – live tips

15 Years / 20 Years

Electric Fencing – Premium

  • Long-life claw insulators
  • Porcelain insulators

Contact Our Service Repairs Team

Many energizer & other product issues can be resolved via phone.

800-531-5908

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Gallagher USA Electric Fencing

5005 NW 41st Street; Riverside, MO 64150
Toll-Free: 1-800-531-5908  FAX: 1-800-444-5422

© Gallagher Group Limited 2017. All rights reserved.