Tony Hancock, Gallagher Product Support Manager, says the role of his team is all about helping customers. “We’re here to remedy the problems of our current customers via our worldwide network of Gallagher Service and Repair centres. Future customers are also a main focus – we ensure our product is the most reliable it can be in terms of design and manufacture. It’s a team effort across the entire company, however, our specific goal as product support team, is to provide better products and services for our customers. I’m proud that we’re achieving this goal and have helped to significantly reduce warranty claims for our customers.Tony started his career with Gallagher in 1987 as an electronics engineer in R&D. He designed energizers and security systems before moving into project management. During this period he also completed a Masters degree researching the fundamentals of electric fences and electric shock, and developed accurate computer models of electric fences.He then lived in the UK for many years where he became the R&D manager for Memco – a global leader in electronic sub-systems for elevators. Returning to New Zealand in 2007, Tony put his vast experience to good use when he re-joined Gallagher to head-up the Product Support Group.