Mark Harris is a prime example of the relentless innovator in Gallagher’s leadership team. He’s constantly exploring ways to make animal management simpler and more profitable for Gallagher customers and he encourages his team to do the same. “My role is to facilitate the creation of animal management solutions that delight our customers and make them incredibly happy with their Gallagher product.” How does he do that? “By investigating the opportunities we’re presented with. We talk to a lot of people and we ask a lot of questions. But we make sure we ask the right questions and we welcome feedback.” Mark’s contribution to Gallagher isn’t limited to team management. Having grown up on a dairy farm he now owns and maintains a 200 hectare dairy farm in Waikato which, he says, is ideal for in-house training or product assessment. This practical knowledge, combined with Mark’s mechanical engineering degree, offers a unique end-user perspective and certainly helps Gallagher deliver quality animal management solutions.